Sweeply

Brynja Þrastardóttir

Hubert

Onboarding guides for each role on your team, with sections for housekeeping supervisors, housekeepers, reception and maintenance staff starting on Sweeply.

Onboarding

Housekeepers: open My Tasks, tap a room, press Play to start cleaning and Stop when you finish, so the room turns Clean and is ready for check-in.

Room Cleaning Workflow: Clean

Housekeepers: open My Tasks, press Play to start cleaning and Stop when done, so the room moves from Preparing to Inspection and supervisors see it live.

Room Cleaning Workflow: From Clean to Inspection

Housekeeping staff are often the first to notice maintenance problems, lost items, or anything unusual inside guest rooms - Let's look at how to report Issues.

Reporting Issues while Cleaning

Sometimes, when you go to clean a stayover room, you may find a Do Not Disturb (DND) sign on the door. In this case, you shouldn’t enter the room, but…

DND sign on the door - How to change room status in Sweeply

What each room colour and icon means in Sweeply, from purple for waiting for checkout to turquoise for no service, and where to find the Quick Guide.

Colors and Icons explained

Guides for housekeepers using the Sweeply mobile app: cleaning a room through to inspection, room colours and icons, DND rooms and reporting issues.

Housekeepers

Assigning tasks ensures your team members always know what to focus on during their shift. Follow the steps below to assign tasks efficiently in Sweeply.

How to Assign Tasks

Filters in the Housekeeping Overview help you quickly find the rooms, team members, or cleaning statuses you need. This article explains how to use each filter step by step.

Filtering the housekeeping overview

Sweeply offers several types of comments and notes to help your housekeeping team stay organized and communicate efficiently. Each serves a different purpose and has unique visibility and duration settings.

Daily comments, Unit notes and Booking notes

Move between days on the Housekeeping board in the web and mobile apps to plan and pre-assign future work, or to review what was done on past days.

Navigating by date on the Housekeeping board

Use the Team Workload view on the web app to see each person’s rooms, the mix of checkouts and stayovers, and reassign rooms to balance the day.

The Team Workload view

Create a task for a specific room straight from the Housekeeping overview, from a template or from scratch.

Create a task from a room

Create tasks from the Taskboard, from a room or from the mobile app, and save time with task templates.

Creating tasks in Sweeply

Guides for housekeeping supervisors: assign tasks, filter the Housekeeping overview, add comments and notes, move between dates and balance team workload.

Housekeeping supervisors

Register the days a guest wants housekeeping on an opt-in policy by clicking days in the unit’s Cleaning Schedule, and learn what each colour means.

Registering opt-in dates in Sweeply

Mark a guest’s linen change request on an opt-in housekeeping day, so housekeeping sees the linen icon on the room and the change is counted in your reports.

Registering a linen change requested at reception

Guides for reception teams on opt-in housekeeping: register the days a guest wants cleaning and record a linen change requested at the front desk.

Reception 

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