Before you start: your hotel is using Sweeply with the opt-in (optional housekeeping) policy turned on.
With an optional housekeeping policy, your reception registers which days each guest wants housekeeping. You do this from the unit's Cleaning Schedule.
Open the unit in Sweeply and scroll down to the Cleaning Schedule section.
Cleaning Schedule
The Cleaning Schedule for a reservation is available from the Housekeeping board. Click the unit the guest occupies and scroll down to the Cleaning Schedule section.
It looks something like this:
This shows the cleaning schedule for the reservation, where the default is No cleaning — because you're using the opt-in housekeeping policy.
The schedule shows a circle for each day of the guest's stay. The colors mean:
Green 🟢: the check-in day (not configurable)
Purple 🟣: the checkout day (not configurable)
Turquoise 🐬: No cleaning service that day
Pink 🌸: the guest has requested housekeeping that day
Registering the dates a guest has requested
When checking a guest in, first explain the hotel's opt-in policy, then ask whether they'd like housekeeping on any of the days of their stay.
If the guest doesn't want housekeeping during their stay, you don't need to do anything.
If the guest requests housekeeping on certain days, open the Cleaning Schedule for their unit and click the day circles they've chosen. Each one turns pink, meaning the guest has requested service for that day.
Cleaning schedule with one day requested:
FAQ
I clicked the wrong date — what do I do?
Just click the day circle again and it changes back to "No cleaning."
The guest changes their mind mid-stay — can I update the schedule?
Yes. The cleaning schedule can be changed at any time, so you can revisit and update it whenever the guest wants.


