The free Traces add-on to Sweeply connects extra deeply with Apaleo. The Traces add-on makes it possible to open Sweeply within Apaleo and create traces for reservations. In Sweeply, all traces are referred to as tasks.
Tasks allow you to create notes related to a guest reservation. Tasks are used to let your colleagues at the property know about the necessary actions to take regarding the reservation or for the guest.
With Traces, you can specify the date and time the action must be completed, and features are provided to ensure the task has been resolved.
For instance, if a guest needs an extra bed in the room during their stay next month, you can add a task to the reservation. This will ensure that the relevant task is delivered to the Housekeeping team at the right time.
Create New Task
Press the "New Task" button in the top right corner to create a new task.
The Task will appear on the Taskboard for each reservation, giving you an overview of all tasks for that reservation.
Complete/Incomplete Tasks
To complete a trace, you hover over the Task and select Complete task.
If a task has been completed, select the Uncomplete button to change the status back to unresolved.
Change due date
To change a task's due date, you can either open the task or hover over it to change the due date.
Priority
A task can be marked as a priority, which displays it on top with a red exclamation mark in the top left corner.
Account level:
With Sweeply, you can easily view all tasks on an account level, providing a comprehensive overview of all necessary actions related to all your properties. You can also create, edit, and complete tasks from this view.
Hotel level:
All tasks related to guest reservations for a given day are visible on Sweeply's Taskboard. For instance, on September 29, 2023, there are two tasks. One is set as a priority task with the red exclamation mark in the top left corner and appearing on top, and the other is still due.
The Traces add-on also offers additional features such as:
Syncing rooms with your PMS for the Housekeeping overview.
Creating Issues in the Mobile app, such as maintenance issues, lost and found items, etc.
Create two Rules that apply to units.
Create unlimited users who can contribute to daily operations like housekeeping and maintenance.