Dynamic Issue Categories let you create and customize your own issue classification structure, making it easier to track and manage different types of issues.
When housekeepers report an issue, they can pick from predefined types such as Maintenance, Lost & Found, or any custom categories your team has created.
Once submitted, anyone can open the issue and refine the categorization further.
For example:
A maintenance issue can be marked as high priority.
A lost-and-found item can be classified as electronics, jewelry, books, or any other relevant subcategory.
This flexible system ensures each issue is tracked with the right level of detail, improving communication, resolution speed, and reporting accuracy.
Creating an issue category on the web app
Go to Settings.
Click Categories.
Click New Category in the upper-right corner.
4. Enter a title for the category and press Save.
5. Your new category is created. Add subcategories by typing below the category name and pressing Enter.
⭐ Categories and sub-categories in action
When creating an issue, you can choose from subcategories to categorize it:
And later use those subcategories to filter issues on the web app:
Add as many subcategories as you like to each issue. Later, filter issues by selecting one or more subcategories in the Issues section.
🧩 Implementation ideas
Categories are powerful and flexible — you can set them up for almost anything. For example:
1) Maintenance reporting 🏨
Housekeepers report a maintenance issue, and the handyman categorizes it more deeply. This helps maintenance prioritize and fix problems quickly and precisely.
2) Lost & Found management 🧳
Categorize found items by type (e.g. Electronics, Clothing, Jewelry) and location, making it easier to return items to guests and track unclaimed ones.
3) Room condition 🛏️
Housekeepers report issues with carpets, seats, and curtains, helping supervisors prioritize replacements or repairs.
And many more! 🤩
Let us know if you have any questions! 🚀