Dynamic Issue Categories allow users to create and customize their own issue classification structure, making it easier to track and manage different types of reports.
When housekeepers report an issue, they can select from predefined types such as Maintenance, Lost & Found, or any custom categories created by your team.
Once the issue is submitted, any Department can open the issue and refine the categorization further.
For example:
A maintenance issue can be marked as high priority or specified (e.g., mattress needs replacement).
A lost and found item can be further classified as electronics, jewelry, books, or any other relevant subcategory.
This flexible system ensures that each issue is tracked with the appropriate level of detail, improving communication, resolution speed, and reporting accuracy.
Creating an Issue Category on your PC
Go to Settings
Click on "Categories"
Click on "New Category" in the upper right corner of the screen
4. Insert a new title for the Category and press "Save"
5. A New Category is created. Add new sub-categories by typing below the name of the Category and pressing Enter.
⭐ Categories and sub-categories in action
When creating an issue, you can choose from subcategories to categorize the issue:
And later use those subcategories for Issue filtering on PC:
You can add as many subcategories as you want to each issue. Later, you can filter issues by selecting one or multiple subcategories in the Issues section.
🧩 Implementation Ideas
Categories are very powerful and flexible tools that can be set up for any task that users have in mind, for example:
1) Maintenance Reporting 🏨
Housekeepers can send a maintenance issue, and then the handyman can categorize it more deeply. This helps maintenance prioritize and address problems quickly and precisely.
2) Lost & Found Management 🧳
Categorize found items by type (e.g., Electronics, Clothing, Jewelry) and location. This makes it easier to return items to guests and track unclaimed items.
3) Room Condition 🛏️
Housekeepers can report issues with carpet, seats, and curtains. This helps the Housekeeping Supervisors prioritize replacements or repairs.
And many, many more! 🤩
Let us know if you have any questions! 🚀