This is what your guests see and can do on the Guest Connect page.
At the top of the page, guests can see their booking details:
Guest name and number of people on the reservation.
Check-in and check-out dates.
Total number of nights.
This gives guests quick access to their booking without contacting reception.
🧹 Housekeeping plan
The Housekeeping Plan lets guests manage their room cleaning during the stay.
How it works:
Each day of the stay is a circle with the date and an icon.
Guests tap a day to request or skip cleaning for that date.
The colors show the current status:
🟢 Check-in – check-in day, no cleaning preference set.
🔴 Clean – cleaning scheduled.
🟦 Skip – cleaning skipped.
🟣 Check-out – check-out day.
All changes are reflected automatically in Sweeply for the housekeeping team.
🛎️ Request service
Here guests describe a service they need — for example extra towels, new bedding, or room amenities. After clicking Make request, the message goes straight to hotel staff in Sweeply, where it can be assigned and completed.
This section is configurable — you can offer a preset drop-down list or free text.
🔧 Report maintenance issue
If a guest notices something not working, they can report it in the Report maintenance issue section — they describe the problem (for example, "The bathroom light isn't working") and click Report.
Sweeply automatically creates an Issue, visible to the maintenance team, who can act on it and resolve it.
Let us know if you have any questions! 🚀