At the top of the Guest Connect page, guests can view their booking details, including:
• The guest’s name and the number of people in the reservation.
• Check-in and check-out dates.
• Total number of nights for the stay.
This gives guests quick access to their booking information without needing to contact the reception desk.
🧹 Housekeeping Plan
The Housekeeping Plan section allows guests to manage their room cleaning preferences during their stay.
How it works:
• Each day of the stay is displayed as a circle with the date and an icon.
• Guests can tap or click on a day to request cleaning or skip cleaning for that date.
The color indicators show the current housekeeping status:
• 🟢 Check-in – Check-in day, no cleaning preference set.
• 🔴 Clean – cleaning scheduled.
• 🟦 Skip – cleaning skipped.
• 🟣 Check-out – check-out day.
This feature allows guests to customize their housekeeping schedule, and all changes are automatically reflected in the Sweeply system for the housekeeping team to see.
🛎️ Request Service
In this section, guests can describe any service they need — for example, extra towels, new bedding, or room amenities.
After clicking Make request, the message is sent directly to the hotel staff in Sweeply, where it can be assigned and completed.
This function is modifiable - you can share a pre-set drop-down list or free text with the guest.
🔧 Report Maintenance Issue
If a guest notices something not working properly in the room, they can report it in the Report maintenance issue section.
They simply describe the problem (for example, “The bathroom light isn’t working”) and click Report.
Sweeply automatically creates an Issue in the system, visible to the maintenance team, who can then take action and resolve it.
Let us know if you have any questions! 🚀