We make it easy for Housekeeping to report issues and easy for managers to keep track of them. Reporting an issue as soon as it is spotted significantly reduces the turn-around time for fixing it. If you see an issue that needs fixing, you can report it easily by following these steps. Note that creating and managing issues is only available in the Pro subscription.
Creating an issue on your PC
1. Go to Issues
2. Click on "New issue" in the upper right corner of the screen
3. Insert a title for the issue
4. Select the Unit
5. You can use hashtags to categorize your issue and make it easier to identify. Some examples of hashtags you can use are #Housekeeping, #LostAndFound, #Maintenance.
6. Assign your issues to a staff member. You can also prioritize the issue by clicking the '!' sign at the bottom.
7. Adding a photo to the issue can make it more descriptive and clear.
8. Click save.
Manage your issues
On the issue page, you have various options to manage your issues. You can:
View the details of the issue.
Make any necessary changes by editing it.
Switch between dates.
Remove it by deleting it.
Mark it as a priority if it requires immediate attention.
Mark it as completed once it's resolved.
Add your comment to provide additional information or update about the issue.
Now you have learned how to create and manage issues on your PC, for information on how to manage your issues on mobile, we recommend reading Create issues on Mobile app.