Sometimes a room's status in Sweeply doesn't match what you'd expect. The most common causes are below.
1) A manual status change happens earlier the same day than an automatic event (check-out)
Check-out events sync from your PMS. When Sweeply receives one, the room is normally marked Dirty — but a manual status change made in Sweeply earlier that same day takes precedence and can interrupt this.
Example: someone manually marks a room Clean early in the morning (say 3:00 AM), and the check-out then happens later the same day (say 11:00 AM). The check-out won't mark the room Dirty, because the earlier manual change that day wins.
2) The check-out reaches Sweeply the following day
Booking A — check-in 11th, check-out 12th. Booking B — check-in 13th, check-out 14th.
If Booking A wasn't checked out on the 12th but housekeeping cleaned the room that day, the room shows Clean. If Booking A is then checked out after the room was already cleaned, the room may flip back to Dirty.
Cleaning tracked with Start/Stop counts as an automatic action, and it can be overwritten by another action such as a late check-out arriving from the PMS.
This is why statuses can look inconsistent when manual changes, housekeeping actions, and PMS events happen on different days or in an unexpected order. If a status still looks wrong after accounting for the above, contact support@getsweeply.com with the room number, reservation ID, and rough timestamps.