How to Troubleshoot Login Issues for a New User in Sweeply
If a new user in Sweeply cannot log in after creating and verifying their account, follow these troubleshooting steps to resolve the issue:
1. Verify Account Details
Ensure the user has entered the correct account details:
Phone Number: Verify that the phone number, including the country code, is correct.
Email Address: If applicable, check the accuracy of the email address provided.
2. Resend Login Credentials
As an administrator, you can assist the user by:
Sending a Password Reset Email: Allow the user to reset their password and then log in using the new credentials.
3. Test Login Options
Encourage the user to try these alternatives:
Using the Magic Link: Ensure the text message is delivered to the correct phone number registered with the account.
Switching to Email Login: Have the user select the "Use email instead" option in the app and use their email credentials to access the app.
4. Escalate for Investigation
If the above steps do not resolve the issue, conduct further investigation:
Collect details on any error messages encountered.
Verify the account configuration for any underlying setup errors.
Sweeply's comprehensive troubleshooting approach ensures login issues are resolved efficiently while guiding administrators on best practices for user account management. In case the issue is not resolved please contact support@getsweeply.com.
Related Topics:
How to Use Magic Links in Sweeply
Managing Password Resets for Users