Most issues are reported by housekeepers from their phones, but you can log one from the web as well. A guest complains at the front desk, for example, and you want it recorded right away.
Create an issue
Go to Issues.
Click New Issue task in the upper-right corner.
Fill in the options below.
Click Create Issue task.
The options
Title (required): what is wrong, in a few words.
Description: more detail, if it helps.
Unit (required): the room. You can pick several units at once. Each unit gets its own issue, and the button then reads Create 3 Issue tasks, for example.
Due date: starts as today. Click it to choose another day.
Assigned to: the person who should fix it. You can leave it empty, and let tag subscriptions assign it for you.
Tags: the kind of problem, such as Plumbing or Lighting. Tags decide who gets notified, and make issues easy to filter. This row appears once your hotel has tags.
Timer: switch it on to track the time spent fixing the issue.
High priority: puts the issue at the top of the list with a red mark.
Photos: click Add photo, or drop files into the box, to show the problem.
After you create it
The issue appears in the Open & assigned tab. If someone follows one of its tags with Assign subscribed Issues on, a moment later it is assigned to them automatically. See Make issues assign themselves.
Some hotels see an older version of this form. It has Priority instead of High priority, and no Description or Timer. The other options are the same.