Your housekeepers spot what is broken while they clean. Issues is where it all lands, so nothing gets forgotten. Report it from the phone, then follow it on the web until it is fixed.
Short videos, one for each topic
What each status tab shows (0:37): Open & assigned, Open, Assigned, Completed and Deleted, and when to use each one.
Create an issue on the web: every option (1:08): title, description, rooms, due date, assignee, tags, timer, high priority and photos.
Add tags to sort your issues (0:31): set up tags in Settings, Tags.
Make issues assign themselves (0:35): let people follow tags so they get a notification, or get the issue assigned automatically.
Where to start
Add a tag for each kind of problem in Settings, Tags.
Let the people who fix things follow those tags in Settings, Users.
Ask your housekeepers to report what they find from the mobile app.
Reporting from a phone
Housekeepers report issues from the mobile app. See Reporting Issues while Cleaning and Create Issues in the mobile app.
See the bigger picture
The Issues report shows reported issues over time, so you can spot problems that keep coming back.