Guest Connect is a simple, app-free tool within Sweeply that lets your guests manage their stay on their own terms — all through a web page.
Whether guests want to skip today's housekeeping, request fresh towels, or report something that needs fixing, Guest Connect makes it quick and effortless.
🔗 How do guests access it?
Guests open Guest Connect through a secure web link — no installation needed. The link can be:
Sent by email or SMS before or during the stay.
Printed as a QR code in the room.
Shared at your front desk or in guest welcome materials.
After a quick authorization using their room number, last name, and check-in date, guests reach the Guest Connect page. From there they can request a room cleaning or choose to skip it for more privacy.
If your property has those options turned on, guests can also ask for extra items like towels or coffee pods and report maintenance issues — all without calling or visiting the front desk.
💡 Why use Guest Connect?
Boost guest satisfaction with self-service options.
Reduce manual communication and front-desk workload.
Increase housekeeping efficiency by prioritizing real-time guest needs.
Track all guest interactions within Sweeply for better service management.
Want to activate Guest Connect for your property? Reach out to our support team and we'll help you get started 🚀