Mara answers your guest reviews with AI. When a guest complains about a room, Mara creates a Sweeply task for housekeeping or maintenance. This article shows how to connect Mara to Sweeply.
Before you start
You need the Admin role in Sweeply.
Integrations are not part of the Basic plan.
Connect your PMS in Mara first. Mara needs your room numbers before it can create tasks.
Create the key in Sweeply
Open Settings and select Integrations.
Find Mara under Add an integration and select Set up, then select Connect.
Sweeply shows Your Mara API key. Select Copy. The key is shown only once, so paste it into Mara straight away.
The key can create tasks and read your categories and units. It cannot read, change or delete tasks.
Finish in Mara
In Mara, open Settings, then Tech Stack Integrations. You can use Open Mara settings in Sweeply to go there.
Under Housekeeping & Maintenance, add Sweeply, paste the key and select Validate and continue.
Choose the Sweeply categories for housekeeping and maintenance tickets, then select Connect.
Mara now shows as Connected in Sweeply. Tasks from Mara show Mara as their creator.
Regenerate or disconnect
Regenerate key creates a new key. The current key stops working at once, and Mara creates no tasks until you paste the new key into Mara.
Disconnect stops the key at once. Mara can no longer create tasks in Sweeply.
Good to know
If you rename or delete a category that Mara uses, Mara cannot create tasks with it until you choose it again in Mara.
If your hotel connected Mara before this page existed, Mara shows as not connected. Select Connect to give Mara a new key, then delete the old key under Account → API Keys.
Questions
Does Mara see our tasks? No. Mara can only create tasks and read your categories and units.
Tasks from Mara stopped arriving. What do I check? First, that the categories chosen in Mara still exist in Sweeply with the same names. Then, that the key in Mara is the current one. Mara also needs its connection to your PMS.